S55 plus Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

1Personal Data We Collect

S55 Plus only collects personal data that is genuinely necessary to deliver our services to you as a member. Generally, the data we collect falls into several main categories:

Data you provide directly to us:

• Account registration information: full name as per identification, MyKad number, date of birth, active Malaysian phone number and email address.
• Identity verification (KYC) information when requested: a copy of your ID, proof of address, or other documents required to meet compliance obligations.
• Financial information associated with your payment method — the account holder name for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or the FPX bank account number registered in your name.
• Any information you share when contacting the s55 plus support team via LiveChat or email.

Data collected automatically while you use the platform:

• Technical log data: IP address, web browser type and version, device operating system, screen resolution and device identifier.
• Activity data: pages visited, games played, session duration, in-platform actions and betting history.
• Cookie data and similar tracking technologies to enhance the user experience and session security.

2How We Collect Your Data

S55 Plus collects your personal data through several different methods, depending on the nature of your interaction with the platform:

• Registration and login forms: When you register a new account or log in to an existing S55 Plus account, the information you provide is collected and stored securely.
• Financial transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, or any other approved method, or when you submit a withdrawal request, the details of that transaction are recorded.
• Platform usage: The s55 plus system automatically logs activity within your account — including games played, bets placed and session times — for security and service improvement purposes.
• Support communications: When you contact the S55 Plus support team via LiveChat or email at support@s55plus.net, the content of that communication may be recorded for quality assurance and issue resolution purposes.
• Cookies and web technologies: As outlined in section 6, S55 Plus uses cookies to enhance the user experience and platform security.

3Purposes for Using Personal Data

S55 Plus uses the personal data we collect solely for legitimate purposes as set out below. We do not use your data for any other purpose without first obtaining your consent:

• Account management: To create, verify, and manage your S55 Plus member account, including secure login processes and identity verification where required.
• Transaction processing: To process deposits in MYR using your chosen payment method, and to handle your withdrawal requests promptly and securely.
• Service delivery: To give you full access to all game and betting categories available on s55 plus, including Live Casino, baccarat, badminton betting, virtual sports and e-sports.
• Security and fraud prevention: To detect and prevent unauthorised access, fraud, money laundering and platform abuse that could harm other members' interests.
• Service communications: To send you important notifications about your account, system updates, policy changes, and transaction information via email or SMS to your Malaysian phone number.
• Customer support: To help you resolve any issues or queries you bring to the S55 Plus support team.
• Legal compliance: To meet applicable legal and regulatory obligations, including reporting requirements to relevant authorities when mandated by Malaysian law.
• Platform improvements: Aggregated and anonymised data is used to understand usage patterns and improve the overall user experience on S55 Plus.

4Data Sharing with Third Parties

S55 Plus does not sell members' personal data. We only share data under limited, specific circumstances as outlined below:

• Approved payment providers: To process your deposits and withdrawals, transaction information must be shared with payment providers such as Touch 'n Go eWallet, GrabPay, ShopeePay, DuitNow or the relevant FPX bank. This sharing is kept to the minimum necessary to complete each transaction successfully.
• Technical service providers: s55 plus engages selected third-party service providers for technical functions such as server hosting, cybersecurity and platform analytics. These providers are granted access only to the data required to carry out their specific functions and are bound by strict confidentiality agreements with s55 plus.
• Identity verification body: During the KYC process, verification information may be validated through approved third-party services to confirm the authenticity of identity documents.
• Legal authorities: S55 Plus will disclose personal data to the relevant authorities when required by Malaysian law, court order, or for the purpose of preventing financial crime.

5Data Security & Protection

S55 Plus continuously invests in the latest security technologies and procedures to protect your personal data. The key security measures we have in place are as follows:

• 256-bit SSL encryption: All data transmitted between your browser and the S55 Plus platform is encrypted using 256-bit TLS/SSL protocols — the highest industry standard for protecting data in transit.
• Data encryption at rest: Sensitive data such as financial information and personal identification details are stored in encrypted form within the s55 plus database, ensuring they remain unreadable even if accessed without authorisation.
• Two-factor authentication (2FA): S55 Plus supports two-factor authentication for added login protection. We recommend all members enable this feature.
• 24/7 security monitoring: S55 Plus's automated monitoring system operates 24 hours a day to detect any suspicious or unusual activity on the platform.
• Strict internal access controls: Only S55 Plus staff who require access to specific data to carry out their authorised duties are permitted to do so, based on a need-to-know principle.
• Regular security audits: S55 Plus's security infrastructure and practices are regularly reviewed and audited to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against cyber threats. If you suspect any suspicious activity on your account, please contact the S55 Plus support team immediately.

6Use of Cookies and Tracking Technologies

S55 Plus uses cookies and similar tracking technologies to enhance your experience on the platform. Below is an explanation of the types of cookies we use:

• Required session cookies: These cookies are essential for the core functionality of the S55 Plus platform — including maintaining your logged-in status during an active session, preserving your bet slip contents, and ensuring session security. Without them, the platform cannot function properly. These cookies do not require your consent as they are fundamental to platform operations.
• Analytics cookies: We use analytics cookies to understand how members use the S55 Plus platform — which pages are visited most often, time spent in each section, and general navigation patterns. This data is used in aggregated, anonymised form to improve the platform's design and functionality.
• Preference cookies: These cookies store your personal preferences, such as language settings and display preferences, to ensure a more comfortable experience each time you use s55 plus.
• Security cookies: These cookies help S55 Plus detect suspicious login attempts, monitor unusual access patterns and protect your account from unauthorised access.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the s55 plus platform and your overall experience.

7Data Retention Period

S55 plus retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law:

• Active account data: For as long as your S55 Plus account remains active, we retain all account-related information to ensure a seamless and uninterrupted service experience.
• Financial transaction data: Financial transaction records are retained for a minimum of 7 years in accordance with financial compliance requirements and financial reporting laws in Malaysia.
• Identity verification (KYC) data: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering legal compliance requirements.
• Activity log data: Platform activity logs are typically retained for 24 months for security and fraud investigation purposes.
• Support communication data: Support communication records are retained for 12 months after a support case is closed.
• Closed account data: When an account is closed at a member's request, personal data that is no longer required for legal compliance purposes will be deleted within 90 days.

8Your Rights as a Data Subject

As an S55 Plus member, you have the following rights regarding your personal data. We fully respect these rights and make it straightforward for you to exercise them:

• Right to access data: You have the right to request a copy of the personal data we hold about you. S55 Plus will provide this information within 30 days of receiving your request.
• Right to correct your data: If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly. For basic account information, you can update it yourself via your profile settings.
• Right to erasure: Under certain circumstances, you have the right to request that S55 Plus delete your personal data. However, this right is subject to legal compliance requirements that may obligate us to retain certain data for a specified period.
• Right to object to processing: You have the right to object to the processing of your personal data for certain purposes, including direct marketing (where applicable).
• Right to data portability: Under certain circumstances, you have the right to request that S55 Plus transfer your personal data in a machine-readable format to you or to another service provider of your choosing.

To exercise any of the rights above, please contact the S55 Plus support team by email at support@s55plus.net or via LiveChat on the platform. We will process your request within 30 days of receipt.

9Cross-Border Data Transfers

In the course of operating the S55 Plus platform, there are situations where member personal data may need to be transferred to or accessed from locations outside Malaysia — for example, when using international cloud servers or certain technical services:

• S55 plus ensures that any cross-border data transfers are carried out with protections equivalent to or greater than those required in Malaysia.
• All overseas service providers that receive s55 plus member data are bound by data protection agreements requiring a high standard of protection equivalent to that set out in this Privacy Policy.
• S55 Plus will not transfer members' personal data to countries that lack adequate data protection standards without first taking additional measures to ensure your data remains protected.

10Amendments to This Privacy Policy

S55 plus reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or technological developments. The notification procedure is as follows:

• Material changes to this Privacy Policy will be communicated to all S55 Plus members via registered email or in-platform notification at least 7 days before the changes take effect.
• The "Updated" date displayed at the top of this document will be revised each time changes are made.
• Continued use of the S55 Plus platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• If the changes made are material and you do not agree with them, you have the right to close your account before the changes take effect by contacting the S55 Plus support team.

11Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how S55 Plus handles your personal data, please reach out to us through the following channels:

• Email: support@s55plus.net — please include "Privacy Inquiry" in your email subject line to ensure it is handled by the right team.
• LiveChat: Available directly on the S55 Plus platform at any time. The fastest way to get an immediate response.

S55 Plus is committed to responding to all privacy-related enquiries within 5 business days. For formal data subject rights requests, we will process them within 30 days of receipt as promised.